Privacy Policy and Trading Policy

Privacy Policy

Introduction

Welcome to Softwaves. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your information when you visit our website and make purchases from us.

Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, phone number, shipping and billing address, and payment details.
• Usage Data: We collect information on how you interact with our website, including your IP address, browser type, pages visited, and time spent on our site.
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and collect data on how our website is used.

How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including managing payments, shipping, and providing order updates.
• Customer Support: To provide customer support and respond to your inquiries.
• Marketing: To send you promotional offers and updates, if you have opted to receive them.
• Improving Our Services: To analyze and improve our website, products, and services.

Handling of Credit Card Information

When you make a purchase using a credit card, we collect certain information to process your payment, including:

• Credit Card Number
• Expiration Date
• Card Verification Value (CVV)

Credit card transactions are processed securely through our payment service providers. We do not store or have access to your full credit card information. This data is securely transmitted to our payment processors for authorization and payment processing. Our payment providers comply with the Payment Card Industry Data Security Standard (PCI DSS).

Payment Service Providers

We use trusted payment service providers to handle payment transactions securely:

Our payment method stripe is not working at the moment so all the orders is not free but its at 0 DKK

you can see the price under the product information under the product

all payment is payed trhu mobilepay and paypal in a discord ticket

• Stripe: Processes credit card payments and has its own privacy policy, which can be found here:
• Stripe Privacy Policy.

• MobilePay: Offers a secure payment method and has its own privacy policy, which can be found here:
• MobilePay Privacy Policy.

• PayPal: Provides a secure payment method and has its own privacy policy, which can be found here: PayPal Privacy Policy.
• PayPal Privacy Policy.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
• Legal Requirements: We may release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes encryption of data during transmission and compliance with industry standards for data protection.

Your Rights

You have the right to:

• Access: Request a copy of the information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information.
• Opt-Out: Opt-out of receiving marketing communications from us.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.

Contact Us

If you have any questions about this privacy policy, please contact us at:

• Email: softwaveshop@gmail.com

Trading Policy

Orders

Placing Orders

When you place an order with Softwaves, you will receive a confirmation email. This confirmation means that we have received your order but is not an acceptance of your order. We reserve the right to cancel an order under certain circumstances, such as if the item is out of stock or if we are unable to approve your payment.

Prices

All prices on our website are listed in [currency] and include VAT. We reserve the right to change prices without notice. The price you pay is the price that is current at the time you place your order.

Payment

Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal
• MobilePay

Payment Processing

Payments are securely processed through our payment providers. For more information on how your payment details are processed, see our Privacy Policy.

Shipping and Delivery

Shipping Costs

Shipping costs are calculated at checkout and depend on the shipping method and your location.

Delivery Time

we dont have any delivery product at the moment but all digital product will be deliveret in about 1 work day

custom orders will take 1 - 5 days in delivery calculatet on how big they might be

Shipping Areas

We deliver to the following areas: We dont have any shipping at the moment

Returns policy

Return Policy

we do not take returns on the digital product are there a problem with the product you bought from us you can make a ticket on the discord or type to us in E-mail

Customer Service

If you have any questions or need assistance, please contact our customer service at softwaveshop@gmail.com

or in discord